Returns & Refunds Policy

TOYMEET is operated by 东莞市玩派文化创意有限公司 (Dongguan Wanpai Cultural Creativity Co., Ltd.). We want you to be satisfied with your purchase. Please read the following return and refund conditions carefully before placing an order.

1. Return Window

You may request a return within 14 calendar days after the tracking information shows that your order has been delivered.

To qualify for a return, the product must:

• Be unused, unworn and in its original condition;
• Include its original packaging, accessories, labels and manuals;
• Show no signs of use, washing, alteration or customer-caused damage;
• Be accompanied by valid proof of purchase or an order number.

Please do not send any product back before receiving return instructions from us. Unauthorized returns might not be accepted.

2. Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives. If the product is damaged, defective, incomplete or different from what you ordered, contact us within 48 hours after delivery.

Please provide:

• Your order number;
• A clear description of the problem;
• Clear photographs or video of the product;
• Photographs of the shipping package and shipping label.

Once the issue has been verified, we may provide a replacement, reshipment, partial refund or full refund, depending on the circumstances. For a confirmed damaged, defective or incorrectly shipped item, TOYMEET will cover the reasonable return shipping cost when a physical return is required.

3. Items That Cannot Be Returned

The following items are generally not eligible for return:

• Opened blind boxes, mystery boxes or products with opened sealed packaging;
• Customized, personalized or made-to-order products;
• Products showing signs of use, damage, modification or improper handling;
• Products returned without their original packaging or accessories;
• Clearance or final-sale products that were clearly marked as final sale;
• Gift cards, digital products or downloadable products;
• Products that cannot be returned for hygiene or safety reasons after opening.

This exclusion does not apply when the product arrived damaged, defective or incorrect, or when applicable consumer law requires otherwise.

4. Change-of-Mind Returns

If you return an eligible product because you changed your mind, selected the wrong item, or no longer want the product:

• You are responsible for the return shipping cost;
• The original shipping charge is not refundable;
• Customs duties, import taxes and handling fees are not refundable;
• You are responsible for the return package until it is delivered to us.

We recommend using a trackable shipping service. We cannot issue a refund for a return package that is lost or not delivered to the approved return address.

5. Return Authorization

To request a return, contact us at boss@toystylemail.com before shipping the product.

If the return is approved, we will provide return instructions and the applicable return address. The return address provided by our customer service team may differ from our registered business address.

Products sent to our registered address or any other address without prior authorization might be rejected.

6. Inspection and Refunds

After receiving the returned product, we will inspect it to confirm whether it meets the conditions of this policy.

We normally complete the inspection within 5 business days after receiving the return.

If the refund is approved, it will be issued to the original payment method. After we issue the refund, your payment provider or financial institution might require an additional 5–10 business days to display the funds in your account.

Shipping charges, customs duties, import taxes and other third-party charges are not refundable unless the return was caused by our error or applicable law requires otherwise.

7. Exchanges

We do not currently provide direct exchanges for change-of-mind purchases. The fastest way to obtain another product is to return the eligible item and place a new order after the return has been approved.

If an exchange is required because we sent a damaged, defective or incorrect product, please contact us for assistance.

8. Order Cancellation

If you need to cancel or change an order, contact us as soon as possible. We will try to process your request, but cancellation cannot be guaranteed after the order has entered processing or has been shipped.

Once an order has shipped, it must be handled in accordance with the return conditions stated in this policy.

9. Refused and Undeliverable Packages

If a package is refused, unclaimed or returned because the customer provided an incomplete or incorrect delivery address, the actual shipping, return-shipping and handling costs may be deducted from the refund where permitted by law.

Please check your delivery address carefully before completing your order.

10. Consumer Rights

Nothing in this policy limits any mandatory consumer rights available under the laws that apply to your purchase. Where mandatory local consumer law provides greater protection, that law will apply.

11. Contact Information

Brand: TOYMEET
Legal entity: 东莞市玩派文化创意有限公司
English name: Dongguan Wanpai Cultural Creativity Co., Ltd.
Email: boss@toystylemail.com
Telephone: +1-910-387-8992
Business address: Room 501, Unit 1, No. 10 Yinfeng Road, Nancheng Subdistrict, Dongguan, Guangdong 523071, China