Shipping Policy

TOYMEET ships collectible toys and related products to available destinations shown at checkout. Orders may be shipped from China or from an approved fulfillment facility.

1. Order Processing

Most orders are processed within 2–5 business days after payment is successfully confirmed.

Processing times may be longer during holidays, promotional events, new-product releases, pre-sale periods or periods of unusually high order volume.

Business days do not include Saturdays, Sundays or public holidays in the location handling the order.

2. Estimated Delivery Times

Estimated transit times after dispatch are generally:

• Southeast Asia: approximately 5–15 business days;
• United States and Canada: approximately 7–20 business days;
• Europe: approximately 7–20 business days;
• Other international destinations: approximately 10–30 business days.

These are estimates, not guaranteed delivery dates. The delivery estimate shown at checkout or in the shipping confirmation should be treated as the most relevant estimate for your order.

3. Shipping Charges

Available shipping methods and charges are displayed at checkout based on the destination, package weight, order value and selected service.

Promotional free shipping may be subject to minimum order values, destination restrictions or other conditions displayed during the promotion.

4. Tracking Information

When tracking is available, we will send tracking information to the email address or contact method associated with the order.

Tracking information may take 2–5 business days after dispatch to display its first update.

5. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, brokerage fees or other charges imposed by the destination country.

Unless checkout specifically states that duties and taxes are included, these charges are the responsibility of the recipient and are not included in the product price or shipping charge.

Customs procedures may delay delivery. We cannot control customs inspection times or local import requirements.

6. Delivery Address

Customers are responsible for providing a complete and accurate name, address, postal code and telephone number.

Contact us immediately if you discover an address error. We cannot guarantee that an address can be changed after processing or dispatch.

Additional shipping or return costs caused by an incorrect or incomplete address may be charged to the customer where permitted by law.

7. Split Shipments

Products in the same order may be shipped in separate packages because of availability, package size or fulfillment location. Separate tracking numbers may be provided.

8. Delayed Shipments

Delivery may be delayed by customs, carriers, weather, public holidays, transportation interruptions, remote-area delivery or other events outside our reasonable control.

If tracking has not updated for an extended period, contact us with your order number so that we can request an investigation.

9. Lost Packages

If tracking indicates that a package is lost, contact us so that we can open an investigation with the carrier.

A replacement or refund will be considered after the carrier investigation and in accordance with applicable law. Investigation time varies by carrier and destination.

10. Packages Marked as Delivered

If tracking shows “delivered” but you cannot locate the package, please:

• Confirm the shipping address on the order;
• Check entrances, reception areas and safe delivery locations;
• Ask household members, neighbors or building management;
• Contact the local carrier using the tracking number.

If the package remains missing, contact us promptly. We will assist with a carrier investigation, but cannot guarantee replacement when the carrier confirms correct delivery.

11. Refused and Unclaimed Packages

If a package is refused, unclaimed or returned because of unpaid customs charges or incorrect customer information, actual shipping, return-shipping, duties and handling costs may be deducted from any eligible refund.

12. Damaged Packages

If a package arrives damaged, retain the product and all packaging and contact us within 48 hours. Please provide the order number and clear photographs or video of the product, shipping box and shipping label.

13. Contact Us

Email: boss@toystylemail.com
Telephone: +1-910-387-8992
Company: 东莞市玩派文化创意有限公司
Address: Room 501, Unit 1, No. 10 Yinfeng Road, Nancheng Subdistrict, Dongguan, Guangdong 523071, China